Customer Care Technical Specialist - Expert in Wilmington, DE at Volt

Date Posted: 5/20/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    5/20/2020
  • Job ID:
    230154
  • Pay Rate
    $22.22/Hour
  • Contact Name
    Volt Branch

Job Description

Are you passionate about customer experience? Are you a problem solver? Are you Detailed and Organized? I have an opportunity for you!

1st Shift

$21-22hr

Long Term Assignment!

We are currently looking for Scheduling Coordinator to join our Scheduling Team.

As a member of the Customer Order Management Installation Team (COMIT) you take responsibility for the customer's instrument acquisition experience. Other duties may include:

  • Manage and coordinate resources across the value stream to ensure you are delivering and installing instrumentation on the customer's schedule.
  • Utilizing multiple systems (MRS & CRM), schedule installation service orders to Engineers.
  • Own the customer experience to ensure a delightful, premier, delivery and installation.
  • Grow and maintain customer relationships to assist and ensure customers are productive with new instrumentation.
  • Communicate site-prep requirements and discuss readiness to ensure successful installation site visit.
  • Champion internally to ensure customer receives a "perfect install" experience.
  • Demonstrate your communication and relationship-building skills cross-functionally across while acting as a fierce customer advocate.
  • Identify improvement opportunities and drive implementation across the value chain.
  • Support the Cross Lab Insight to Outcome brand

Required Talents & Skills:

  • Bachelors or Master's Degree or University Degree or equivalent.
  • 3+ years relevant experience required
  • Customer service operations experience required
  • Works well in a team environment
  • Familiarity with Analytical equipment is a plus
  • Excellent written and verbal communication skills
  • MS Office with emphasis on Excel; Customer relationship software experience desired, for example SAP (ECC), CRM and MRS
  • Excels under high pressure
  • Demonstrates ability to work in a multi-task, interrupt driven environment
  • Demonstrates skills for organization and attention to detail
  • Demonstrates ability to influence cross-functionally and build relationships
  • Demonstrates ability to learn and communicate technical hardware and software information
  • Curiosity to learn product configuration across multiple platforms
  • Demonstrates ability to apply consultative communication skills to offer solutions to customer problems

If interested please submit resumes to sshelton@volt.com or call 215-606-6981.

"Volt is a Equal Opportunity Employer"