Customer Complaint Investigator - Microbiology in Durham, NC at Volt

Date Posted: 7/1/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $25.0 - $32.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions offers full-service staffing and talent management consulting to help local, regional, national, and international companies. Through niche recruiting expertise and project management, VWS delivers solutions in IT, Technology, Engineering, Accounting, Administrative, Call Center, Human Resources, Technical and Creative Communication, and Manufacturing.

Volt is an equal opportunity employer.

We are actively seeking a Customer Complaints Investigator for our client in Durham, NC. This is a great opportunity to work with a dynamic company that is a global leader in the field of in vitro diagnostics.

The duration of this assignment is up to 12 months.


The Customer Complaint Investigator is responsible for managing and coordinating the end-to-end investigation following technical complaints from customers.

  • Participate in meetings related to complaints and work closely with other departments to gather data;
  • Help the IU and site team prepare for the audits;
  • Represent Customer Service in various QA and Regulatory Compliance meetings;
  • Play a key role in audit preparation and participate in audits;
  • Contribute to the design of support tools for subs/distributors to use in the support of customers.


  • Bachelor or equivalent in related field of expertise (i.e., AS-biology, SE-engineering, IT-computer/networking, Service-education, etc.) or 2-5 years experience in Global or Regional function;
  • Education or experience in a microbiology lab;
  • Prior investigation experience with customer complaints and root cause analysis;

  •  Independent worker, follows directions well, and cooperative with other team members;

  • Committed to customer and to service with a sense of urgency and accountability;
  • Cross cultural flexibility;
  • Sense of autonomy and self discipline.