Customer Fulfillment Representative in Atlanta, GA at Volt

Date Posted: 9/18/2018

Job Snapshot

Job Description

Volt Workforce Solutions is seeking a Customer Fulfillment Representative for one of our clients, in the Atlanta, GA area.

Summary of Key Responsibilities:

  • Establish and maintain customer relationships with a wide variety of customers.
  • Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process.
  • Translate the voice of the customer to assist in continually improving customer service levels which exceed customer requirements and expectations.
  • Handle customer inquiries, process orders and resolve customer issues promptly

Requirements and Qualifications:

  • Customer oriented and motivated with solid verbal and written communication skills
  • Proven problem solver with strong attention to detail
  • Demonstrated self-starter with resilient personal initiative
  • Desire to assume increasing levels of responsibility
  • Highly organized with ability to prioritize and manage multiple tasks and deadlines
  • Customer service experience in distribution environment a plus
  • Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools.
  • Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions.
  • Proven experience in mining, analyzing and reporting out on large data sets.
  • Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
  • Goal oriented and self-motivated with ability to work both independently and within a team environment
  • Bachelor’s degree required with a strong sales background will be given serious consideration.

DISCLAIMER:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Volt Workforce Solutions, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.