Customer Serv Operations Sr Rep- Advanced in Wilmington, DE at Volt

Date Posted: 5/3/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Call Centers
  • Duration:
    24 weeks
  • Date Posted:
    5/3/2018
  • Job ID:
    113147
  • Contact Name
    Volt Branch
  • Phone
    484/690-1183

Job Description

Are you bi-lingual with the ability to speak and write in English and French? Do you have good Microsoft Office skills?  Do you have knowledge of SAP?  If this describes you, please continue through this posting and apply!

Volt Workforce Solutions is currently searching for a motivated individual to join highly successful and visible Consumables Call Center team for one of our successful customers in Wilmington DE.

The Bilingual French – Customer Service Coordinator will be a strong team player which is a must and have the ability to think out of the box is required to join our team.  The team is dynamic and successful and we are looking for an individual who can accept responsibility, run with it to a new level, work independently, and who is focused on providing excellent results. This is a day shift position that helps the department with various off line projects and daily operations.

Position:         Bilingual French - Customer Service Coordinator

Hours:             Monday – Friday      8 am – 5:00 pm

Duration:         6 - 12 months

Pay Rate:        $24.00 - $26.00 / hour                                                       

RESPONSIBILITIES

  • Interface with US and Canadian Consumables customers and assist us on various tasks/ projects
  • Interface w ith many different departments including our Sales, Logistics and Technical Services teams to promote Consumables product line
  • Responsibilities include creating formal quotations for our customers with a committed delivery date and proactively manage each order to meet committed delivery date and any special delivery requirement
  • Ensure all orders result in a clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to company and audit rules
  • Punctually follow up on outstanding issues and take ownership for customer satisfaction
  • Accuracy and responsiveness are key skills to ensuring good service and are required traits for this position
  • Up to date on sales, marketing, and promotional programs and able to administer these accordingly
  • Use your knowledge necessary to answer customer inquiries on price, discounts and availability creating a positive experience with every interaction
  • Once the quote has been accepted by the customer you will take care of entering and editing the order including change orders, credit and rebilling in accordance to policies and processes
  • Ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order
  • Order management where you monitor the progress of your orders to establish
     

 REQUIREMENTS

  • Bachelor Degree in Business Administration or a science is preferred or equivalent experience
  • Demonstrated customer service mindset
  • Problem solving capabilities
  • Ability to multitask
  • Must be bi-lingual in English and French -read and write
  • 1-2 years of experience in customer service with interest in taking your skills to a higher level
  • Able to handle stress in a customer service department while handling multiple tasks, projects, and innovative responsibilities
  • Good MS office skills and preferably some experience with business applications
  • Knowledge of SAP is preferred

Please forward your resume for review to discuss this opportunity further, for we need you to join the Volt Team!

Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.  

Volt is an equal opportunity employer.