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Customer Service Advocate in Defiance, OH at Volt

Date Posted: 4/12/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Defiance, OH
  • Duration:
    12 weeks
  • Date Posted:
    4/12/2019
  • Job ID:
    172886
  • Pay Rate
    $20.0 - $22.5/Hour
  • Contact Name
    Volt Branch
  • Phone
    814/455-1095

Job Description

Customer Service Advocate

A successful Customer Service Advocate will provide key support and customer service in response to customer orders, information and questions.  This is a temp-to-hire position, based on increased volume and orders, for a well-recognized and global company in the Defiance Ohio area.    

The ideal candidate will use strong communication and teamwork skills, to help deliver exceptional results for new and existing clients. This is not sales related or sales support position, but solely focused on the customer experience and supporting customer service functions.  

 Responsibilities include:

  • Taking calls and responding to emails from customers.
  • Provide customer service support for new or existing orders, returns and products.  
  • Process-order entry, expedite shipments, and estimate/quote when applicable.
  • Checking inventory, shipping date, and service recovery..
  • Communicate effectively to Production, Quality and Shipping teams to ensure customer orders meet specifications and delivery times.  

Requirements:

The successful candidate will have the following skills and experience:

  • Previous customer service support experience - required   
  • Bachelor's or Associate Degree in related field - strongly desired
  • Proficiency in Microsoft Office, especially Excel and ability to learn new software will be require
  • Strong data entry skills with accuracy 
  • Experience working with SAP is a plus
  • Ability to support various tasks, in a fast-paced environment  
  •  Enjoys doing something different each day to exceed expectations and drive successful results
  • Professional and pleasant communication within all levels of team   

About Volt Workforce Solutions:


To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com.

Volt is an Equal Opportunity Employer.

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