Customer Service Advocate in Saint Paul, MN at Volt

Date Posted: 4/5/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Call Centers
  • Duration:
    48 weeks
  • Date Posted:
    4/5/2018
  • Job ID:
    108075
  • Pay Rate
    $16.0 - $17.45/Hour
  • Contact Name
    Volt Branch
  • Phone
    651/633-0013

Job Description

Customer Service Call Center Representatives - St. Paul

 Questions about the Job? Chat with a Recruiter Now!! https://flashrecruit.com/jobs/300053

Do you enjoy learning and working for a company with a positive, upbeat, team environment? Are you looking for a long term career opportunity with a potential to continuously learn and grow?

Volt Workforce Solutions has partnered with a well-known financial institution in Downtown St. Paul who is looking to add Financial Customer Service Representatives to their team!

If you are looking for a company that you can build a career with, fosters continuous learning, and delivers exceptional Customer Service… read below!

Job expectations include but not limited to:

  • Communicate with clients, insured customers, and third parties via incoming calls, email, and web chat.
  • Provide accurate and timely information on all Group products, enrollment processes, and administrative procedures; resolve concerns and respond to general administrative questions.
  • Fulfill customer requests for forms or information, adhering to department quality standards to ensure accuracy and timely turnaround.
  • Assist customers with our website including registration, navigation, transaction processing, and troubleshooting.
  • Complete non-telephone work as time permits, including fulfillment processing, quality checking, after-hours voicemail response, email bounce backs, returned mail, address changes, and more.  
  • Train on additional administrative tasks as time and call volumes permit

Hours: 8:00AM-5:00PM

Weekly Pay Rate: $640-$698/Week

Requirements:

  • HS Diploma or GED
  • Must have a MINIMUM of 2 years of recent Call Center experience
  • Genuine commitment to providing a positive customer experience.
  • Ability to think on your feet, demonstrating good judgment in responding to customers.
  • Initiative in using resources for researching and responding to questions, demonstrating strong problem-solving skills and attention to detail.
  • Excellent written and verbal communication skills, friendly and professional phone manner, and grammatically correct and concise written correspondence.
  • Recommendations for improving how we do business, partnering with coworkers across the department to provide better service to our customers.
  • Strong PC skills, including the ability to use multiple systems interchangeably.
  • Ability to manage high call volumes and adapt to changing work priorities.
  • Ability to work well independently and as a team member. 
  • Flexibility to work overtime as needed in peak work months.

 Questions about the Job? Chat with a Recruiter Now!! https://flashrecruit.com/jobs/300053

How to Apply: Send your resume to hvernon@volt.com

Volt is an equal opportunity employer