Customer Service Advocate in Saint Paul, MN at Volt

Date Posted: 7/27/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    7/27/2018
  • Job ID:
    128937
  • Pay Rate
    $16.0 - $17.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    651/633-0013

Job Description

Financial Customer Service Representatives - St. Paul

Volt Workforce Solutions has partnered with a well-known financial institution in Downtown St. Paul who is looking to add Financial Customer Service Representatives to their team!

If you are looking for a company that you can build a career with, fosters continuous learning, and delivers exceptional Customer Service… read below!

Job expectations include but not limited to:

  • Communicate with clients, insured customers, and third parties via incoming calls, email, and web chat.
  • Provide accurate and timely information on all Group products, enrollment processes, and administrative procedures; resolve concerns and respond to general administrative questions.
  • Fulfill customer requests for forms or information, adhering to department quality standards to ensure accuracy and timely turnaround.
  • Assist customers with our website including registration, navigation, transaction processing, and troubleshooting.
  • Complete non-telephone work as time permits, including fulfillment processing, quality checking, after-hours voicemail response, email bounce backs, returned mail, address changes, and more.  
  • Train on additional administrative tasks as time and call volumes permit, in order to prepare for future Group Plan Rep job opportunities as they become available.

Hours: Mon-Fri 8:00am-4:45pm

Pay Rate: $16-$17.00/hour

Requirements:

  • Previous telephone customer service experience, preferably in a contact center environment.
  • Genuine commitment to providing a positive customer experience.
  • Ability to think on your feet, demonstrating good judgment in responding to customers.
  • Initiative in using resources for researching and responding to questions, demonstrating strong problem-solving skills and attention to detail.
  • Excellent written and verbal communication skills, friendly and professional phone manner, and grammatically correct and concise written correspondence.
  • Recommendations for improving how we do business, partnering with coworkers across the department to provide better service to our customers.
  • Strong PC skills, including the ability to use multiple systems interchangeably.
  • Ability to manage high call volumes and adapt to changing work priorities.
  • Ability to work well independently and as a team member. 
  • Flexibility to work overtime as needed in peak work months.

 Questions about the Job? Chat with a Recruiter Now!! https://flashrecruit.com/user/HannahVernon

How to Apply: Send your resume to hvernon@volt.com

Volt is an equal opportunity employer