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Customer Service/Call Center in Hazelwood, MO at Volt

Date Posted: 6/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    Hazelwood, MO
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $12.0 - $13.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is seeking energetic and reliable Contact Center Representatives. The Contact Center Representative  is responsible for being the first point of contact and will utilize multiple applications and resources to determine customer requirements, and resolution.

1. Handle inbound calls from customers or technicians 24/7/365 with minimal assistance.
2. Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.
3. Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations.
4. Handle follow up and escalation of service calls when applicable.
5. During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.

  • Exceptional customer service skills, telephone and communication skills, and the ability to work in a high call volume environment
  • Willing to work flexible hours, and overtime as needed.
  • Intermediate PC skills required (Microsoft Word/Outlook/etc.), and the ability to type a minimum of 40 WPM.
  • Ability to work in a team environment, follow procedures, adapt to change, and desire for continuous learning through cross-training.
  • Exemplary attendance is required.
  • Other duties as assigned by the supervisor

High School diploma required

**ALL SHIFTS AVAILABLE** Don't miss out on this opportunity!

Volt is an Equal Opportunity Employer