Customer Service Coordinator - Career in Carpinteria, CA at Volt

Date Posted: 4/2/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Call Centers
  • Duration:
    48 weeks
  • Date Posted:
    4/2/2018
  • Job ID:
    106201
  • Contact Name
    Volt Branch
  • Phone
    (805) 560-8658

Job Description

We are looking for a proactive and motivated Customer Service Coordinator who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.

Position Summary:
Provide high quality professional Customer Service to customers in a call center environment. Answer incoming calls in a timely manner. Input incoming customer orders and coordinate shipping accordingly. Assist customers with non-technical product inquiries. File and maintain customer order documents. Respond to price inquiry requests, track lost/delayed orders, provide POD to customer, etc. as required. 

The Candidate for this position will focus on:

•Interfacing with customers, 
•Answering calls in a timely manner.
•Processing price requests (quotes) and orders received via fax, phone and email and other electronic services for customers with accuracy and responsiveness that's the key to ensure excellent service
•Assisting customers with delivery related customer complaints such as wrong product shipped, pricing discrepancies, etc. and report complaints to identify a root cause effect and resolution.
•Ability to work cohesively with diverse teams and communicate effectively verbally and in writing in order to represent the Dako Customer Service Team.
•Maintaining a pleasant, patient, attentive, processional and cooperative attitude.
•Keeping up to date on cross-functional sales, marketing and promotion programs and to administer these accordingly. 
•Working on order fulfillment activities including and not limited to managing direct customer orders 
•Working on customer service administrative assignments with clearly defined objectives.
•Performing routine administrative customer service duties using prescribed procedures 
•Ability various office tools including MS Office and Outlook a must
•Ability to multitask.
•Maintaining organized customer order files.
•Ability to prioritize workload to meet deadlines.
•Adhering to department, company procedures and values.
•Ability to demonstrate teamwork with respect, integrity, quality and compassion to build lasting relationships, appreciation and trust.
•Punctuality and good attendance required.

This position is on site in the Carpinteria facility only.

Ideal candidate will represent Customer Service and Dako, An Agilent Technologies Company, in a professional manner at all times while in contact with customers/potential customers/vendors/etc. Candidate will have minimum of 3 years customer service relevant experience environment providing customer service over the phone. Candidate will be a self-motivator, able to work independently using good judgment in decision making. You will work closely with the Team Lead. You will have the ability to remain positive, rational, calm and professional under stressful conditions (i.e. dealing with irate people, handling complaints, back orders, etc.). You will work in a team environment to achieve set objectives and goals and work in a cross functional manner to support your colleagues, the department and Company strategies. 

The Customer Service Coordinator is a key role who will interface with customers in a call center environment and be an active player with our pre and post sales team. Some of the minimum skills required are below: 

*Years of Experience: 3+ yrs relevant Customer Service experience providing customer service over the phone.

• Able to clearly articulate messages to a variety of audiences 
• Able to establish and maintain strong relationships
• Time management in fast paced environment
• Organizational skills to maximize productivity
• Adapts to customer situation & different personalities
• Work is accurate and with eye for detail 
• Is always seeking to improve the job and provides solution oriented feedback 
• Ability to adapt to change, both department and company.
• Demonstrates business judgment by knowing when to work independently and when to collaborate
• Ability to solve complex issues that are in the best interest of the customer and the company
• Positively manage stress that is typical in a customer service environment
• Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
• Knowledge of Oracle preferred
• High School Diploma or equivalent

This is an hourly position that may involve occasional overtime. Office hours are Monday through Friday for 8 hrs a day on average with start time varying between 6 am and 9am

• Telecommuting is not an option for this role.

Compensation: $14 to $17

For immediate consideration, please call our Santa Barbara Volt Workforce Solutions office, at (805) 560-8658, to schedule an appointment. As a convenience, Volt can email you the application to be completed in advance of your appointment.

Volt Workforce Solutions Is An Equal Opportunity Employer