Customer Service Engineer in Montclair, CA at Volt

Date Posted: 7/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Montclair, CA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $19.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Now Hiring!! 

Are you looking for a long term position?

VOLT has opportunities available in the Inland Empire! We seeking a Customer Service Engineer 1st Shift Schedule. The companies we work with have a great history with us having people on long-term positions, and the best people getting opportunities to get hired on permanently.

Please send in your resume or call Volt Today and schedule an appointment!

Talk to Jessica (909) 618-6101 (We're Open Monday - Friday!)

Email: Jibanez@volt. com

Job Description: 

What do you get to do in this position?
  • Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity
    • Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
    • Utilize I2P methods
    • Ensure that Complaint process is supported with warm loop (immediate containment for operational root causes) and 8D for cold loop (for systemic root causes)
  • Guide other departments and employees on proper root cause analysis and PFMEA through training, kaizen, or urgent issues interrupting production
    • Manage PFMEA animation and documentation with all required processes
  • Determination of recurrent and severe customer issues, their containment, root cause analysis, correction and prevention
    • Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them
    • Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
    • Monitor and respond to voice of the customer survey responses and customer net promotor scores.  Communicate these reviews/ratings with management
  • Ensure that customer complaint leads to robustness program update (PCP, FMEA, …)
  • Scope is on operational and systemic facility processes, but also requires knowledge of and communication with order management and transport
  • For product assembly: work closely with manufacturing engineers and teams who are responsible for PCP, FMEA and industrial referential
  • Share critical customer feedback information with management and all employees at all levels of meetings and on information boards
  • Plan and host customer appreciation days, while including management, supervisors, employees, etc.
  • Select, schedule, and plan out visits to customer sites and hosting customers at our facility
  • Identify both internal and external customers for each process, their requirements, and work on actions to improve overall customer experience
  • Work in collaboration with continuous improvement engineer
  • Update customer information board for on-site visits
  • Support and influence customer centric culture
  • Assist with customer satisfaction and quality related projects as needed



This job might be for you if:
  • Excellent verbal and written communication skills including the ability to influence internal and external customers, listen effectively and solicit input from others
  • Excellent organizational skills including the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and drive issues/ tasks to closure
  • Strong leadership skills including, team leading, peer mentoring and development, and the ability to empower others through delegating responsibility
  • Candidate must be a self-starter, highly motivated, and results driven
  • Strong problem-solving skills and experience with root cause analysis and implementation of corrective action for process related concerns
  • Experience with Project Management techniques and strategies
  • Experience in Lean strategies and methods
  • Proficiency with MS Office suite of products, especially Powerpoint and Excel
  • Ability to work effectively in a group setting as well as independently
  • Bachelor’s Degree in Engineering or Technical degree, or corresponding experience
  • 2- 6 years’ project management experience
  • 2 years Continuous Improvement experience
  • 2 years of experience in an engineering or technical capacity

Pay Rate: $19.00 - $22.00