Customer Service / Inside Sales Rep in Fresno, CA at Volt

Date Posted: 5/16/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Fresno, CA
  • Duration:
    N/A
  • Date Posted:
    5/16/2018
  • Job ID:
    115143
  • Pay Rate
    $45000.0 - $55000.0/Year
  • Contact Name
    Volt Branch
  • Phone
    559-435-1255

Job Description

Volt is currently recruiting for a Customer Success Advocate.  This role is for a growing company in the Fresno area.  

The primary function of the CSA position is to provide outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures.  

  • Act as the customer’s primary point of contact for all commercial inquiries.
  • Direct customer communication via telephone and email.
  • Develop and maintain strong customer relations while projecting professionalism.
  • Provide information (pricing, inventory availability, order status, etc) and handle customer requests in an accurate and timely manner.
  • Perform Account Management:  Monitor and optimize sales growth and profitability, Outgoing sales calls to customers and target accounts, Follow up on quotations and projects, Drive customer satisfaction.
  • New customer account management including customer set-up, and credit information.
  • Customer order management including processing of quotes, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery.
  • Monitor customer orders:  Minimum order and line values, profitability, and costs.
  • Process customer complaints and assist with investigation and corrective actions.
  • Communicate and coordinate customer requirements throughout the supply chain including factories.
  • Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer projects and overall business.
  • Joint sales visits to customers with Sales Engineers.
  • Attend additional training as needed.

Contact: arodriguez@volt.com or call 559-435-1255 for additional details.

Volt Workforce Solutions is an Equal Opportunity Employer with a commitment to fostering diversity in the workplace. For more job opportunities with Volt please visit our website at www.jobs.volt.com.