Customer Service Manager in Irvine, CA at Volt

Date Posted: 9/3/2020

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Irvine, CA
  • Job Type:
  • Duration:
    N/A
  • Date Posted:
    9/3/2020
  • Job ID:
    239840
  • Contact Name
    Volt Branch
  • Phone
    805/560-8658

Job Description

Volt Workforce Solutions has a fantastic opportunity for a Customer Service Manager. Our client who is a growing innovative biotechnology company located in Irvine, Ca is looking for a Customer Service Manager who can focus on all aspects of customer satisfaction and promote excellent customer service throughout the organization. We need an individual who can take charge of our Customer Service department and foster positive relationships with our clients and meet their expectations. Don’t miss this awesome opportunity, apply now to sweslander@volt.com

Responsibilities

  • Act as the voice of our customer across the entire organization by working closely with cross-functional teams such as marketing, manufacturing, logistics, and technical support.
  • Supervise and manage the Customer Service team including but not limited to training, planning, monitoring, and reviewing job contributions of the team members.
  • Improve customer service quality by studying, evaluating, and re-designing processes.
  • Establish and communicate metrics for the Customer Service team. Monitor, and analyze results.
  • Develop high-level strategies for customer service and empower and engage the team to execute.
  • Resolve customer issues/disputes. Maintain customer satisfaction by providing problem solving resources and escalating issue to the appropriate internal team members.
  • Utilize internal CRM/ERP systems to oversee and manage customer data and information.
  • Accomplish human resource objectives by recruiting, selecting, training, and coaching employees.
  • Demonstrate the ability to communicate, present and influence key stakeholders at all levels of the organization.
  • Organize the stratification and management of key accounts.

Experience

  • 10+ years' experience in customer service
  • 5+ years' supervisory experience
  • Bachelor's Degree in Business Administration or a related field preferred
  • Extensive e-commerce background
  • Proficiency with CRM/ERP systems such as Salesforce, Netsuite, etc.
  • Ability to translate your skills to other employees through training and mentoring
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office Suite and Google Docs