Customer Service & Order Processing Clerk in Irvine, CA at Volt

Date Posted: 11/15/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Irvine, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    11/15/2019
  • Job ID:
    201983
  • Pay Rate
    $22.0/Hour
  • Contact Name
    Volt Branch

Job Description

Volt has partnered with a leading company in Tustin to help identify an experienced Customer Service Representative for immediate hire.

  • Receive and process customers’ orders
  • Resolve customer questions related to orders
  • Receive and analyze customers' requests and correspond with customers to provide requested information.
  • Generate invoices and price quotes for customers
  • Record details of inquiries, comments and complaints
  • Manage customers' accounts and database of contact information
  • Conduct inventory checks for customer
  • Send confirmation of order to customer
  • Process credit card purchases with QuickBooks and perform customer verifications.
  • Maintain records of customer interactions and transactions.
  • Maintain up to date knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  • Assist in Returns and Replacements
  • Collaborate with the Accounting department for customer credit card charges, and customer “hold” accounts.
  • Prepare labels to ship products (fulfillment) for customers using FedEx, UPS, or other delivery companies. 
  • Inputs new customers into the database
  • Initiates promo codes and computer input for tracking
  • Labels, weighs, stamps, and ships sample kits
  • Maintains liaison with other departments for order completion
  • Traces status of orders through Shipping department
  • Maintains Excel spreadsheets for inventory control 
  • Executes monthly reports of sales and inventory shipped out 

We are looking for someone with 1 – 2 years of related customer service experience.

This position is temp to hire. Hours are full time, M-F on the day shift.  Pay is based on experience.

To apply submit resume today. Volt is an Equal Opportunity Employer.