Customer Service Rep 1 in Newbury Park, CA at Volt

Date Posted: 4/4/2018

Job Snapshot

Job Description

Volt Workforce Solutions is looking for a Customer Service Rep for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Customer Service Rep

Location: Thousand Oaks, CA

Position Summary
Assists/directs patients with questions and inquiries. Works under the daily supervision of the Team Lead or Supervisor.

Duties & Responsibilities:
• Obtains current patient information from established and new patients.
• Accurately enters/updates patient information in scheduling system.
• Identifies payer source, and verifies insurance eligibility.
• Assists patients with completion of paperwork when necessary.
• Reviews Scheduling System for needed updated demographics and consent forms.
• Identifies patients by date of birth and name in computer system.
• Creates new account if patient not in the system.
• Schedules and re-schedules appointments as needed.
• Routinely demonstrates superior customer service skills.
• Answers telephone in a timely and polite manner, preferably within three rings.
• Communicates with customers in a courteous, professional, cooperative and mature manner.
• Accurately takes messages and conveys information to recipient.
• Transfers call to physicians and nurses when medically indicated.
• Protects/observes patient confidentiality per policies and procedures.
• Accurately imports registration documents into patient’s electronic health record.

Qualifications
• High School Diploma or equivalent
• Requires Customer Service experience and the ability to input data accurately into computer system.
• Medical/dental office or medical scheduling knowledge a plus.
• Must be detail oriented with good interpersonal and customer service skills.
• Communication Skills
• Bilingual preferred (Spanish or Russian and English)
• Ability to effectively interact with physicians, patients and other staff members.
• Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software.

Work Schedule
Applicant must have 29 hrs./wk. of open availability from 5:30am-9:00pm, M-F
Position is part time, potentially increasing in hours based on the needs of the business.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is $15.50/hr.