Customer Service Rep 1 in Newbury Park, CA at Volt

Date Posted: 3/14/2018

Job Snapshot

  • Employee Type:
  • Job Type:
    Call Centers
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $15.45/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is currently seeking 15 Customer Service Representatives in Thousand Oaks, CA to support our client, a leader in the medical equipment and pharmaceuticals distribution. If you have have at least one year of customer service experience and are looking for a part-time opportunity, keep reading!

Job Title: Customer Service Rep 1

Location: Thousand Oaks, CA

Position is part time (29hrs/wk), potentially increasing in hours based on the needs of the business.

Position Summary
Assists/directs patients with questions and inquiries. Works under the daily supervision of the Team Lead or Supervisor.

Duties & Responsibilities
• Obtains current patient information from established and new patients.
• Accurately enters/updates patient information in scheduling system.
• Identifies payer source, and verifies insurance eligibility.
• Assists patients with completion of paperwork when necessary.
• Reviews Scheduling System for needed updated demographics and consent forms.
• Identifies patients by date of birth and name in computer system.
• Creates new account if patient not in the system.
• Schedules and re-schedules appointments as needed.
• Routinely demonstrates superior customer service skills.
• Answers telephone in a timely and polite manner, preferably within three rings.
• Communicates with customers in a courteous, professional, cooperative and mature manner.
• Accurately takes messages and conveys information to recipient.
• Transfers call to physicians and nurses when medically indicated.
• Protects/observes patient confidentiality per policies and procedures.
• Accurately imports registration documents into patient’s electronic health record.

• High School Diploma or equivalent
• Requires Customer Service experience and the ability to input data accurately into computer system.
• Medical/dental office or medical scheduling knowledge a plus.
• Must be detail oriented with good interpersonal and customer service skills.
• Communication Skills
• Bilingual preferred (Spanish or Russian and English)
• Ability to effectively interact with physicians, patients and other staff members.
• Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software.

Work Schedule
Applicant must have open availability from 5:30am-9:00pm Monday – Friday
Position is part time (~29hrs/wk), potentially increasing in hours based on the needs of the business.

If this looks like the job for you, please apply to this posting and call us for more information at 512-362-5245 and ask for the Thousand Oaks recruiter.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.