Customer Service Rep 1 in Louisville, KY at Volt

Date Posted: 7/24/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Duration:
    8 weeks
  • Date Posted:
    7/24/2018
  • Job ID:
    127678
  • Pay Rate
    $11.9 - $13.4/Hour
  • Contact Name
    Volt Branch
  • Phone
    9197827440

Job Description

Job Title: Customer Service Representative
Location: Louisville, KY
Position Summary
Input, process, and triage pharmacy orders. Provides product and service information as requested, answers general questions about the program and the products, and directs incoming calls to appropriate destination. Responsible for documenting required data elements into required fields in a prompt accurate manner based on program design and requirements.

Key Responsibilities:
• Input pharmacy orders per established guidelines
• Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
• Receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas.
• Report Adverse Events and Product Complaints when needed.
• Answer inquiries and process incoming requests received by fax, mail or e-mail to provide callers with accurate, current information.
• Document customer requests and inquiries in call history database and ensure timely closure of all open issues.
• Demonstrate ability to communicate clearly in both written and oral communication.
• Maintains all patient confidentiality.

Qualifications
• High School Diploma or equivalent
• Customer service experience
• Basic computer skills/proficient typist
• Medicare/Medicaid knowledge is preferred

Work Schedule
8:00am-4:30pm (M-F)
Dress Code
Business Casual
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer.
Pay Rate is based on experience.