Customer Service Rep 1 in Louisville, KY at Volt

Date Posted: 6/29/2018

Job Snapshot

  • Employee Type:
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $12.9/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Title: Customer Service Rep.
Location: Louisville, KY
Position Summary
- Receive incoming calls from physicians, pharmacists, patients and sales team members.
- Answer general inquiries with accurate information.
- Ability to understand the services provided to triage calls to appropriate area for resolution.
- Demonstrate ability to communicate clearly in both written and oral communication.
- Document adverse events and product complaints while maintaining patient confidentiality.
- Ability to complete multiple activities while utilizing excellent customer service skills.
- Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements.
- Other duties and responsibilities as assigned by supervisor.
Required Qualifications
- Positive attitude.
- Strong customer service skills.
- Critical thinking skills.
- Strong verbal communication skills.
- Data entry skills.
Preferred Qualifications
- Ability to negotiate favorable outcomes.
- Track record of high productivity and high quality.
- Ability to resolve problems independently.
- Demonstrates flexibility and is able to adapt to changing priorities.
- Knowledge of medical terminology.
- 1-3 years of experience working in a customer service call center environment.
Work Schedule
11:30am-8:00pm (M-F), potential for OT.
Training is 2-3 weeks on shift 9am-5:30pm (M-F).
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: and to see more of our job postings, please visit:
Volt is an Equal Opportunity Employer.
Pay Rate is based on experience.