Customer Service Rep 1 in Newbury Park, CA at Volt

Date Posted: 4/9/2018

Job Snapshot

Job Description

Volt Workforce Solutions is looking for a Customer Service Rep for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Customer Service Rep

Location: Thousand Oaks, CA

Position Summary:

This group schedules for a wide variety of practice types including Internal/Family Medicine, Pediatrics, Cardiology, Urology, Orthopedics, Neurology, OB/GYN, Gastroenterology, Rheumatology, Liver & Transplant, Genetic Counseling, Sleep Center, Ophthalmology and more.

Duties & Responsibilities:

• Answering incoming patient calls
• Conducting outbound calls to patients and physician offices
• Answering patient inquiries, using multiple system resources to research and resolve various issues.
• Scheduling patients for appointments with physician office(s) following physician specific scripts and requirements.
• Updating patient accounts as necessary, to include demographics and insurance
• Building strong long lasting relationships with clients and patients
• Providing reports to management staff regarding daily activities, process improvements, etc.
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Requires Customer Service experience and the ability to input data accurately into computer system.
• Medical/dental office or medical scheduling knowledge a plus.
• Must be detail oriented with good interpersonal and customer service skills.
• Strong communication and active listening skills
• Ability to navigate various computer systems
• Ability to type 30+ WPM
• Ability to work in an environment with little supervision needed
• Ability to use Microsoft Office applications such as Word, Excel, and Outlook
• Ability to work in a moderately noisy, fast pace and changing environment.

Work Schedule:

Hours of operation are from 8am to 8pm, M-F.
Positions are part time and will average 25-30 hours per week. Typically, the PSR will be scheduled 8 hours on Monday, 8 hours on Tuesday or Wednesday, and the remaining hours are spread over the remaining days of the week.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is $15.50/hr.