Customer Service Rep 1 in Port St. Lucie, FL at Volt

Date Posted: 4/4/2018

Job Snapshot

Job Description

Volt Workforce Solutions is looking for a Customer Service Rep for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Customer Service Rep

Location: Port St. Lucie, FL

Position Summary
The college medical center group schedules appointments for the Medical Center, located in New York, NY. This group currently schedules for 130 practices in all five boroughs of New York City. The group schedules for a wide variety of practice types including Internal/Family Medicine, Pediatrics, Cardiology, Urology, Orthopedics, Neurology, OB/GYN, Gastroenterology, Rheumatology, Radiology, Physical Therapy, Ophthalmology and more.

Responsibilities:
• Answering Incoming Patient Calls
• Conducting Outbound Calls to Patients and Physician offices
• Answering Patient inquiries, using multiple system resources to research and resolve various issues.
• Scheduling patients for appointments with physician office(s) following physician specific scripts and requirements.
• Updating patient accounts as necessary, to include demographics and insurance
• Building strong long lasting relationships with clients and patients
• Providing reports to management staff regarding daily activities, process improvements, etc.
• Other Duties as assigned

Qualifications
• High School Diploma or equivalent work experience required
• 1 – 3 years of work experience preferred
• Healthcare and/or insurance billing or processing and customer service preferred
• Bilingual capabilities (Spanish or Russian and English) preferred but not required
• Active listening skills
• Ability to navigate multiple various computer systems
• Ability to type 30+ WPM
• Ability to work in an environment with little supervision needed
• Ability to use Microsoft office applications such as Word, Excel and Outlook
• Ability to work in a moderately noisy, fast pace and changing environment

Work Schedule
Required availability from 7am-7pm, M-F. Schedule usually created three weeks in advance.
Positions are part time, potentially increasing in hours based on business needs.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is $12.05/hr.     

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