Customer Service Rep 2 in Louisville, KY at Volt

Date Posted: 6/21/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Call Centers
  • Duration:
    12 weeks
  • Date Posted:
    6/21/2018
  • Job ID:
    121453
  • Pay Rate
    $0.0 - $12.86/Hour
  • Contact Name
    Volt Branch
  • Phone
    919/782-7440

Job Description

Volt Workforce Solutions is looking for Customer Service Rep 2. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Customer Service Rep 2

Location: Louisville, Kentucky
 

Job Description

Position Summary

• Receives incoming calls from multiple customers, such as physicians, patient and sales team, must be able to process requests providing resolution or triage to appropriate areas for resolution

• Secures insurance verification of benefits for drug therapies when required.

• Reports Adverse Events and Product Complaints when needed.

• Answers inquiries, processes incoming requests received by fax, mail or e-mail, and provides callers with accurate, current information

• Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements

• Documents customer requests and inquiries in call history database and ensure timely closure of all open issues

• Ability to understand the services provided to triage documents and calls to appropriate area for resolution

• Ability to complete multiple activities while utilizing excellent customer service skills

• Demonstrate ability to communicate clearly in both written and oral communication

• Documents adverse events and product complaints into database

• Maintains all patient confidentiality

• Other duties and responsibilities as assigned by supervisor.

Qualifications

• Insurance adjudication experience is preferred.

• Proficient computer skills.

• Strong customer service skills.

• Understanding of the importance of this role, which will be helping clients to receive potentially lifesaving medication.

• Functioning well in a fast-paced environment

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is based on experience