Customer Service Rep 2 in Coraopolis, PA at Volt

Date Posted: 5/18/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Duration:
    12 weeks
  • Date Posted:
    5/18/2018
  • Job ID:
    110460
  • Pay Rate
    $0.0 - $15.88/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Job Description:


MAJOR GOALS AND RESPONSIBILITIES:
Process orders received via phone and or electronically – obtaining all information necessary to process the order. Build rapport and establish good relationships with referral sources and customers. Maintain billing system files to eliminate billing errors.

ESSENTIAL ACTIVITIES:
1. Receive orders by phone or electronic means – obtaining all information necessary to process the order.
2. Contact each new customer to inform them of the order.
3. Follow insurance guidelines when preparing the order to be processed.
4. Contact Healthcare Providers to obtain any additional and/or supporting documentation to complete orders.
5. Communicate any order delays to patients and/or referrals when the situation arises.
6. Closely monitor the Billing System Files – following all accreditation and insurance guidelines.
7. Note any significant correspondence with the patient or referral source accurately in the patient’s account.
8. Complete an evaluation of the patient condition with every order and document this information in the patient’s account.

ACTIVITY LEVEL: Minimal (High Volume Typing/Desk Work/Driving/Patient Care) With reasonable accommodation. 50-75 inbound phone calls

Schedule: 11:30-8pm. M-F Rotating Saturdays with a day off during the week on Saturday weeks.

Volt is an equal opportunity employer.