Customer Service Rep 2 in Louisville, KY at Volt

Date Posted: 6/22/2018

Job Snapshot

  • Employee Type:
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $12.86/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for a Customer Service Representative 2 for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Customer Service Rep.

Location: Louisville, KY

Position Summary
 This position provides product and service information in reference to product support, answers general questions about the program and the products, and triages incoming calls to appropriate destination. Responsible for documenting required data elements into required fields in a prompt accurate manner based on program design and requirements. Works with internal departments at all levels to ensure smooth customer service operations and satisfactory resolution of customer requests. The Customer Service representatives will receive inbound call from patients, physician offices and pharmaceutical company representatives.

Key Responsibilities:
• Receives incoming calls from multiple customers, such as physicians, patient and sales team, must be able to process requests providing resolution or triage to appropriate areas for resolution
• Secures insurance verification of benefits for drug therapies when required.
• Reports Adverse Events and Product Complaints when needed.
• Answers inquiries, processes incoming requests received by fax, mail or e-mail, and provides callers with accurate, current information
• Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
• Documents customer requests and inquiries in call history database and ensure timely closure of all open issues
• Ability to understand the services provided to triage documents and calls to appropriate area for resolution
• Ability to complete multiple activities while utilizing excellent customer service skills
• Demonstrate ability to communicate clearly in both written and oral communication
• Documents adverse events and product complaints into database
• Maintains all patient confidentiality
• Other duties and responsibilities as assigned by supervisor.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.

Pay Rate is based on experience.