Customer Service Rep 2 in Louisville, KY at Volt

Date Posted: 6/22/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Call Centers
  • Duration:
    12 weeks
  • Date Posted:
    6/22/2018
  • Job ID:
    121451
  • Pay Rate
    $0.0 - $13.4/Hour
  • Contact Name
    Volt Branch
  • Phone
    9197827440

Job Description

Volt Workforce Solutions is looking for a Customer Service Representative 2 for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Customer Service Rep.

Location: Louisville, KY

Position Summary
• Receives incoming calls from multiple customers, such as physicians, patient and sales team, must be able to process requests providing resolution or triage to appropriate areas for resolution
• Secures insurance verification of benefits for drug therapies when required.
• Reports Adverse Events and Product Complaints when needed.
• Answers inquiries, processes incoming requests received by fax, mail or e-mail, and provides callers with accurate, current information
• Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
• Documents customer requests and inquiries in call history database and ensure timely closure of all open issues
• Ability to understand the services provided to triage documents and calls to appropriate area for resolution
• Ability to complete multiple activities while utilizing excellent customer service skills
• Demonstrate ability to communicate clearly in both written and oral communication
• Documents adverse events and product complaints into database
• Maintains all patient confidentiality
• Other duties and responsibilities as assigned by supervisor.
Qualifications
• Insurance adjudication experience is preferred.
• Proficient computer skills.
• Strong customer service skills.
• Understanding of the importance of this role, which will be helping clients to receive potentially lifesaving medication.
• Functioning well in a fast paced environment.


Work Schedule
11:00am-8:00pm, M-F
Training (1-2 weeks) will occur between 9:00am-5:30pm, M-F

Dress Codes: Business Casual

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is based on experience.  

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