Customer Service Rep 2 in Louisville, KY at Volt

Date Posted: 7/17/2018

Job Snapshot

  • Employee Type:
  • Job Type:
    Call Centers
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $12.86/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Description: Position Summary
• Receives incoming calls from multiple customers, such as physicians, patient and sales team, must be able to process requests providing resolution or triage to appropriate areas for resolution
• Secures insurance verification of benefits for drug therapies when required.
• Reports Adverse Events and Product Complaints when needed.
• Answers inquiries, processes incoming requests received by fax, mail or e-mail, and provides callers with accurate, current information
• Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
• Documents customer requests and inquiries in call history database and ensure timely closure of all open issues
• Ability to understand the services provided to triage documents and calls to appropriate area for resolution
• Ability to complete multiple activities while utilizing excellent customer service skills
• Demonstrate ability to communicate clearly in both written and oral communication
• Documents adverse events and product complaints into database
• Maintains all patient confidentiality
• Other duties and responsibilities as assigned by supervisor.

• Insurance adjudication experience is preferred.
• Proficient computer skills.
• Strong customer service skills.
• Understanding of the importance of this role, which will be helping clients to receive potentially lifesaving medication.
• Functioning well in a fast paced environment.

Work Schedule
9:00am-5:30pm, M-F   Volt is an equal opportunity employer