Customer Service Rep - 2nd Shift in Santa Clara, CA at Volt

Date Posted: 5/30/2020

Job Snapshot

Job Description

Job Description

Computer skills a must. able to work in a group, as well as alone. Great problem-solving skills as well.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

• Maintain customer records and update account information.

• Maintain financial accounts by processing customer adjustments.

• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent

• 0-12 months of system, data entry or reporting experience

• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.