Customer Service Rep I in City of Orange, NJ at Volt

Date Posted: 11/6/2018

Job Snapshot

Job Description

Volt Workforce Solutions is looking for Customer Service Rep. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Customer Service Rep

Location: ORANGE, New Jersey 

Position Summary

Job Description:

The Sales job family merchandises, promotes and sells the company's products and services to customers. General areas of responsibility include developing and implementing sales strategies; identifying potential customers; managing existing customer and vendor relationships; and monitoring customer and competitor activity and industry trends. Positions in customer service are responsible for customer service activities including telephone and email.
AREAS OF IMPACT:
Delivers job responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well defined, with specific instructions to achieve standardized solutions.
PROBLEM SOLVING:
Problems and issues faced are routine and solutions are clear. Follows a well-established and familiar set of job activities and/or job process to solve a problem.

JOB DUTIES:

  • Answer customer questions about products, prices and availability.
  • Accurately quote product and delivery pricing, including a delivery date.
  • Notate every interaction with customer in CRM and memos within each order.
  • All emails, phone calls and memos should be responded to ASAP and no more than 24 hours later.
  • Order Management Log (OML) should be updated on a regular basis throughout the day.
  • Provide excellent customer service to customers via the phone including, but not limited to, price verifications, exchanges and returns, and special orders.
  • Communicate customer suggestions for enhancements.
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Provide assistance to other associates as necessary.
  • Participates in associate meetings and communicates any concerns to management.
  • ADDITIONAL JOB DUTIES AND RESPONSIBILITIES:
  • Adhering to all policies, rules, regulations, and procedures.
  • Performing other duties or functions as requested by management.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay rate is $12.00 \hr