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Customer Service Rep II in Moline, IL at Volt

Date Posted: 4/11/2019

Job Snapshot

Job Description

the Fortune 500 and 1000 companies to provide workforce solutions.

Capitalizing on knowledge and innovation, comprehensive resources, and technology, Volt provides top talent to the many thousands of clients across the globe.  Over 60 years of unwavering focus on the issues of workforce management have gained us a reputation of being one of the most knowledgeable and accomplished strategic workforce partners in business for clients and candidates alike.

We have a talented and upbeat staffing team focused on the quality of your career. As a Volt employee, you can expect the highest level of on-site support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.

Volt has an opportunity for you to become part of a prestigious team of professionals. We are seeking a Customer Service Rep to work onsite at our client’s facility in Moline, IL. This is a contingent position expected to last 1 year.   

Duties Include:

  • Provides customers with information in response to questions that have been escalated.
  • Researches, resolves and responds to general and semi-complex customer concerns.
  • References single or multiple screens or documents to resolve problems.
  • Provides information to customers regarding products and services.
  • Documents interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution.
  • Tracks trends in customer and product concerns and informs/provides feedback to appropriate departments.
  • Evaluates disputes between customer opinion and company actions and explores alternative solutions that will result in satisfactory resolution.

Required Skills/Experience

  • High level of attention to detail.
  • Strong communication skills, verbal and written.
  • Ability to speak French would be nice to have.
  • Experience with Microsoft Office Suite.
  • Four year degree preferred but not required.

Submit your resume today!

If you do not meet all the qualifications of the position listed here, please be sure to go to http://jobs.volt.com to see the other positions we have available that you may qualify for.

Volt is an Equal Opportunity Employer