Customer Service Rep OH in North Canton, OH at Volt

Date Posted: 5/7/2018

Job Snapshot

Job Description

Fieldglass: Job Posting

Description:

 

This is for 1st shift 8am through 5pm M-F. Bill is 17.25, pay is 11.50. "Respond to and assist customers who communicate via e-mail or telephone with service problems and requests
Responsible for accurately relaying customer needs to appropriate field management and technical associates
Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions
Respond to customer network operation centers that use Auto-dispatch Systems. Provide for appropriate acknowledgment of call by accurate coding
Provide proper handling of customer dissatisfaction issues and escalation of urgent service needs via message to appropriate personnel or transferring caller
Call customer sites in attempt to locate service engineers working out of pager range. Monitor outstanding pages to ensure customer service engineers are notified of urgent calls
Perform quality audits as required
Perform on-the-job training as required
Participate in meeting group service objectives of a 24-hour/7 day call center through contribution to capacity
Place after hours part orders
Perform other functions as required for the successful operation of the organization
HS Diploma/GED
6 months or less
Personal Computer, Windows Software
Assignments require some investigation and some independent judgment"

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.