Customer Service Rep OH in North Canton, OH at Volt

Date Posted: 3/7/2018

Job Snapshot

  • Employee Type:
  • Job Type:
    Call Centers
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $11.5 - $11.5/Hour
  • Contact Name
    Volt Branch

Job Description

Apply Now for this Customer Service Role!

1st shft - 8am-5pm and the pay is $11.50

  • Responsible for accurately relaying customer needs to appropriate field management and technical associates
  • Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions
  • Respond to customer network operation centers that use Auto-dispatch Systems. Provide for appropriate acknowledgment of call by accurate coding
  • Provide proper handling of customer dissatisfaction issues and escalation of urgent service needs via message to appropriate personnel or transferring caller
  • Call customer sites in attempt to locate service engineers working out of pager range. Monitor outstanding pages to ensure customer service engineers are notified of urgent calls
  • Perform quality audits as required
  • Perform on-the-job training as required
  • Participate in meeting group service objectives of a 24-hour/7 day call center through contribution to capacity
  • Place after hours part orders
  • Perform other functions as required for the successful operation of the organization
  • HS Diploma/GED
  • 6 months or less
  • Personal Computer, Windows Software

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.