Customer Service Rep/Sales - MONTHLY PERFORMANCE BONUSES in Carlsbad, CA at Volt

Date Posted: 10/3/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Carlsbad, CA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    10/3/2019
  • Job ID:
    199834
  • Pay Rate
    $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    760-710-3674

Job Description

The fastest growing e-commerce companies in the United States in the sale, distribution and development of Smoke-Free Technology is seeking a full-time Customer Service and Sales Representatives.  This is a great opportunity for someone who is interested in growing into a Sales Consultant role! There is a lot of opportunity with this Company and they are willing to coach and develop the right person.

CSR Responsibilities:

  • Manage incoming + outgoing calls from clients - retailers and individuals
  • Inbound/Outbound calls to inform customers of current promotions
  • Service customer inquiries and complaints via chat, tickets, email etc.
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Sales responsibilities:

  • Contact wholesale accounts to inform them of current promotions
  • Provide dedicated service to shops (often resulting in placing orders)
  • Mail merge marketing material to send to wholesale shops
  • Develops sales opportunities by researching and identifying potential accounts, building rapport, providing technical information, preparing quotes
  • Carry out market research and surveys
  • Recommend new products and solutions to achieve growth
  • Conducts post-order follow up to ensure customer needs are met
  • Develops sales skills and implement skills learned

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems
  • Customer orientation and ability to adapt to different types of people
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Some vape experience is preferred
  • Six months recent sales experience
  • Experience with Microsoft tools ( Words, Excel etc.)
  • Work history of excellent attendance and punctuality

Location:  Carlsbad, CA, USA
Compensation: $14 to $15 Hourly (Monthly performance bonuses add to earning potential)
Employment:  Full-time. Monday - Friday, 8am - 5pm 

Volt Workforce Solutions is one of San Diego’s leading recruiting companies, and we’re actively seeking skilled, motivated people for a range of local Production, Administrative, Engineering, and IT positions. Since 1950, Volt has provided clients of all sizes with the talented people they need to be successful. Our flexible staffing services and workforce management expertise makes us the first call for many of the world’s leading companies, which enables us to provide our employees with challenging, satisfying jobs at every level in a wide range of industries. Volt is an equal opportunity employer.