Customer Service Rep in Fargo, ND at Volt

Date Posted: 9/14/2018

Job Snapshot

Job Description

JOB DESCRIPTION

Position Title:  Customer Service Representative

Position Reports to: Customer Service Supervisor & Line Manager

Department/Location: Line Department/Fargo ND

Primary Operational Objectives:

The Customer Service Representative’s (CSR) principle objective is to provide superior customer service to customers, crew members and passengers

Essential Job Functions:

  • Welcoming and communicating directly with customers
  • Work with payment transactions on our proprietary software
  • Accurately track aircraft fueling, payments, and the cash drawer
  • Answer incoming phone calls/transfer calls appropriately
  • Provide customers with professional service and assistance with hotel, car and other travel reservations
  • Set up and confirm catering orders with restaurants
  • Communicate with Line Technicians and Supervisors about customers’ needs and aircraft movement
  • Resolve customer requests and questions
  • Maintain the lobby area cleanliness
  • Clerical duties as assigned
  • Responsible to follow and comply with all safety rules and regulations
  • Other duties and responsibilities as assigned

Physical Demands:

  • High School diploma or GED preferred
  • 1 to 3 years strong customer service experience
  • Strong communication skills both in person and over the phone
  • Exceptional organizational skills and attention to detail
  • Proficient in Microsoft Office products including Outlook, Word, and Excel
  • Ability to work afternoon/evening shifts, every other weekend, and holidays

Physical Demands:

  • Ability to sit or stand for long periods of time
  • Ability to lift/carry up to 25lbs