Customer Service Rep in Hayward, CA at Volt

Date Posted: 6/28/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Hayward, CA
  • Duration:
    24 weeks
  • Date Posted:
    6/28/2019
  • Job ID:
    185235
  • Pay Rate
    $15.0 - $15.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    510.505.0560

Job Description

Volt is actively recruiting for Customer Service Representatives for an amazing client in Hayward!

Some of your tasks will include:

  • Manage large amounts of incoming calls 

  • Identify and assess customers’ needs to achieve satisfaction

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Qualifications:

  • Recent Customer Service experience
  • Call Center experience preferred
  • Ability to multi-task
  • Experience with Word, Outlook
  • Good phone presence

Volt is an equal opportunity employer!!