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Customer Service Rep in Moon, PA at Volt

Date Posted: 12/13/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Moon, PA
  • Duration:
    20 weeks
  • Date Posted:
    12/13/2018
  • Job ID:
    148028
  • Pay Rate
    $0.0 - $19.85/Hour
  • Contact Name
    Volt Branch
  • Phone
    9197827440

Job Description

Volt Workforce Solutions is looking for a Customer Service Rep for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Customer Service Representative

Location: Moon Township, PA

EDUCATION AND TRAINING REQUIREMENTS: High School diploma required. College degree and/or Medical billing/coding/customer service experience a plus. 1+ years of experience in a customer service related role.

MAJOR GOALS AND RESPONSIBILITIES:
Take and process orders received via phone and/or fax from order portal related to all product lines (Wound Care, Urology, Ostomy, Tracheostomy, Incontinence and Diabetic products), obtaining all information necessary to process the order, build rapport and establish good relationships with referral sources and customers. Update customer demographics, insurance and provider information to appropriately bill eligible or covered items. A strong understanding of medical insurance guidelines and benefit eligibility for Medicare, Medicaid and commercial payor plans. Provide preliminary benefit eligibility information to patient and health care providers and request medical documentation to support medical claims process.

ESSENTIAL ACTIVITIES:
1. Receive and process verbal medical dispensing orders from patients and referrals via multiple sources (primarily via phone and fax) – obtaining all information necessary to initiate the medical claims process
2. Educate patient and referral on insurance guidelines and potential eligibility for products requested.
3. Communicate any insurance coverage problems to the ordering referral and /or patient.
4. Utilize Insurance fee schedules to offer companion or alternate products when Insurance coverage limitations exist in accordance with payor guidelines
5. Contact Healthcare Providers to obtain any additional and/or supporting documentation in support of the verbal dispensing order.
6. Address any questions or complaints – bringing the situation to resolution.
7. Note any significant correspondence with the patient or referral source accurately in database.
8. Complete an evaluation of the patient condition with every order and document this information in database
9. Contact patients to discuss the need for more supplies and evaluate the status of the patient’s condition after using the supplies provided by MPCS.
10. Answer a variety of insurance and product questions in support of the medical treatment regimen prescribed by the treating physician

PRIMARY PEOPLE CONTACTS:
Sales Representatives, Sales Managers, Senior Managers, and Team Leaders, Patients, Physicians and their staff, Referrals, Insurance Company Reps, Family members and The Company’s Patient Care Solutions staff.
REPORTS TO: Team Leader

BEHAVIORAL TRAITS, ATTITUDES AND SKILLS REQUIRED:
Highly assertive, independent decision-maker with excellent communication skills. Detail and results oriented with superior organizational and multitasking skills.

TOUGHEST PARTS OF THIS JOB:
Managing multiple tasks and personalities. Understanding the order entry system and its effect on billing. Keeping current on changing insurance requirements. MPCS product knowledge.

ACTIVITY LEVEL: Minimal (high volume typing and desk work) With reasonable accommodation

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is based on experience.