Customer Service Rep in Deerfield Beach, FL at Volt

Date Posted: 10/26/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    96 weeks
  • Date Posted:
    10/26/2018
  • Job ID:
    145307
  • Pay Rate
    $0.0 - $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512-362-5245

Job Description

Volt is seeking compassionate and emphatic Customer Service Reps to join our team working with our client, a leader in the medical industry, in the Deerfield Beach, FL area. This is a long term temporary assignment with the possibility of converting to client's staff depending on factors such as attendance and performance.

If you love providing excellent customer service and connecting with clients, keep reading!

Job Duties:

• Practice exceptional customer service and telephone techniques
• Deliver verbatim scripting.
• Maintain patience and professionalism with plan members.
• Listen to members and multi-task.
• Utilize rebuttals and address member concerns in a detailed manner.
• Maintain member confidentiality and follow all HIPAA guidelines.
• Navigate multiple systems in order to schedule nurse practitioner appointments.
• Follow all center policies and procedures.

Other responsibilities include:

Role Essentials

• High School Diploma or equivalent
• Six months of recent relevant experience in a high production call center environment
• Intermediate computer skills and knowledge of Microsoft Word and Excel

• Professional, interactive written and verbal communication skills
• Good with retaining and analyzing detailed information and retaining knowledge
• Staying organized while multitasking
• Organize, prioritize, and execute duties with minimal or no supervision
• Able to thrive in a fast paced environment
• Able to work a full time (40 hours) and flexible work schedule including some Saturdays during busy season. 

• Bilingual is a plus (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish and English

If this looks like the job for you, apply now or call our recruiting center at 512-362-5245. These jobs will be starting 11/05/18, so don't delay!

Volt is an equal opportunity employer.