Customer service rep in Miramar, FL at Volt

Date Posted: 11/1/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Miramar, FL
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    11/1/2018
  • Job ID:
    146739
  • Contact Name
    Volt Branch
  • Phone
    512-362-5245

Job Description



Bilingual (Spanish/English) Customer Service Representatives needed to work with Volt Workforce Solutions at our client, a world leader in the Healthcare Industry, in the Miramar, FL area. This is a long term temporary assignment with the possibility of converting to client's staff depending on factors such as attendance and performance.

As a Bilingual Customer Service Representative on this team you will be directly responding to new and existing plan member questions about medical claims, pharmaceutical, billing and any additional grievances. Our Specialists are trained to handle any issue and provide guidance to the appropriate solution. This will be handled through inbound and outbound calls (no cold calling/sales), email, and documentation of interactions in the client’s system. You will build lasting relationships and rapport with plan members.



Pay: $15.50/hour

Duration: 12 Months Temp to Hire

Hours:  8:30am – 5:00pm

Responsibilities:

Bilingual (English /Spanish) must be able to speak, read and write in both languages without limitations or assistance

• Make welcome calls to new members

• Receive, document and resolve customer inquiries by using established best practices

• Build lasting relationships with customers

• Educate customers about Medicaid products and services

• Knowledge of Medicaid benefits Requirements

  • Comply with all HIPPA and CMS regulations

Requirements:

  • High School Diploma or equivalent
  • Proficiency in Microsoft Word and Excel
  • Aptitude for quickly learning and navigating new technology, systems, and applications
  • Proficient PC / typing skills
  • Capacity to maintain confidentiality
  • 6 months or more previous call center or related customer service experience

These positions are starting immediately, so if this looks like the job for you DON'T DELAY!

APPLY NOW AND CALL US FOR MORE INFORMATION! CALL 512-362-5245

Volt is an equal opportunity employer.