Customer Service Rep in Vista, CA at Volt

Date Posted: 9/19/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Vista, CA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    9/19/2019
  • Job ID:
    188312
  • Contact Name
    Volt Branch
  • Phone
    760-496-2131

Job Description

VOLT IS HIRING!

Incredible opportunity for a stellar Customer Service Rep.  Great pay and opportunity for growth and advancement! 

Volt is partnering with a Worldwide insurance company, seeking a customer focused individual that can work with minimal supervision to provide timely and efficient customer service support via email and web chat.

Essential Functions:  Must have 2-5 years experience working in an optical environment.

  • Primarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processing.
  • Effectively educate and influence members and prospective members on the value and benefits offered through its products, services and extensive network of doctors.
  • Remain current on all changes to customer service policy, procedure and product information to accurately, consistently and efficiently respond to inquiries
  • Identify and analyze trends and communicate to appropriate business partners, suggest necessary corrections, changes or solutions; appropriately elevate situations that could have company-wide impacts.
  • Maintain and organize correspondence to ensure consistent, accurate and professional responses; recommend updates to CS on line knowledge management tools
  • Respond to a minimum amount of incoming ACD calls daily and as business needs require
  • Able to effectively navigate through all systems, including Egain and WebChat, Proclaim, CAD, CSR portal and Client Support Line requests

Skills and abilities:

  • One to two years of customer service experience handling complex issues in a high volume environment
  • Excellent written and verbal communication skills.  Must be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements made verbally or in writing
  • Proficient with Microsoft Word and Outlook
  • Demonstrated ability to work independently with minimal supervision, take initaitive to effectively carry out responsibilities
  • Ability to meet minimum production requirements
  • Ability to work at a computer 96% of the time
  • Must be available to work within the full range of call center hours of operation.

Hours: 8:30am-5pm M-F

Pay Rate: $15-$17/hr. DOE

Volt Workforce Solutions is one of San Diego’s leading recruiting companies, and we’re actively seeking skilled, motivated people for a range of local Production, Administrative, Engineering, and IT positions. Since 1950, Volt has provided clients of all sizes with the talented people they need to be successful. Our flexible staffing services and workforce management expertise makes us the first call for many of the world’s leading companies, which enables us to provide our employees with challenging, satisfying jobs at every level in a wide range of industries.

Volt is an equal opportunity employer