Customer Service Rep in Oxnard, CA at Volt

Date Posted: 6/3/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Oxnard, CA
  • Job Type:
    Call Centers
  • Duration:
    24 weeks
  • Date Posted:
    6/3/2018
  • Job ID:
    98861
  • Pay Rate
    $16.0 - $17.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    805/560-8658

Job Description

Volt Workforce Solutions has partnered with a great manufacturing company in Oxnard, CA in search of experienced Customer Service Representatives. If you meet the criteria below, please apply today and send us your resume. We look forward to hearing from you!

Able to handle heavy phone calls and emails

Min. 2 years customer service 

The position of a Customer Service Representative “CSR” should be the example and standard on how others within the company treat our customers by providing exemplary service. The CSR is engaged in handling product orders and concerns of customers by performing the following duties.

Essential Duties and Responsibilities:

Include the following, but not limited to:

  • Work with potential and current customers by providing product and service questions while suggesting additional information that would benefit them.
  • Assists in maintaining updated and accurate account/customer contact information.
  • Handle large quantities of incoming calls/emails from prospective customers in a friendly and professional manner.
  • Resolves product or service complaints/issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Initiate required action for response to customer service requests for order changes including the maintenance of order/customer information and communicate changes to the appropriate personnel/department.
  • Oversee a designated territory and work to build customer relationships.
  • Assist with sales team as needed and quote with projects and potential orders, including needed freight quotes.
  • Be able to problem solve and make effective decisions and solutions.
  • Respond to customers in a timely manner.
  • Develop strong company knowledge of product and processes.
  • Work as a team by accomplishing related results as needed.
  • High emphasis on attention to detail and strong organizational skills.
  • Take the extra mile to engage customers.
  • Perform any/all other tasks and responsibilities as assigned by Management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong sense of customer service and what that means.
  • Ability to learn product, company processes, and service knowledge.
  • Proven customer support experience or experience as a client service representative.
  • Focus and understanding of good communication skills including: active listening skills, phone skills, email etiquette, and more.
  • Ability to communicate verbally and in writing with a positive/upbeat professional manner using correct grammar.
  • Familiarity with CRM systems and practices.
  • Capable of solving problems and managing customer concerns.
  • Ability to prioritize and multi-task while working under the pressure of deadlines.

Education and/or Experience:                                           

High school diploma, GED or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills:                                                      

To perform this job successfully, an individual should have knowledge of accounting software; contact management systems; internet software; inventory software; order processing systems; spreadsheet software and word processing software.

Volt is an Equal Opportunity Employer