Customer Service Representative 2 in Nashville, TN at Volt

Job Description

Job Description/Duties:

• These agency workers will be researching delinquent (past due) accounts and contacting customers via phone, email, and text to resolve the past due charges.
• The accounts may range from active, recently aged accounts to disposed, highly aged accounts with open unpaid charges remaining.
• Support various accounts receivable management functions and bring timely resolution to customer accounts including but not limited to: Regular customer past due accounts Repossession. Legal Accounts. Recovery activity for Caterpillar Financial Services Corporation (CFSC).
• Will be required to make 60 calls/emails per day. 

Desired Skills:

• Excel required. SalesForce preferred. Oracle preferred.
• Demonstrated knowledge of and demonstrated ability to apply collection techniques and procedures.
• Demonstrated knowledge of and the ability to apply math computation skills including basic addition, subtraction, multiplication, and division.
• Thorough knowledge of and the ability to apply financing and taxation principles.
• Demonstrated knowledge of and the ability to prepare amortization schedules. Demonstrated ability to analyze, recommend and approve contracts for default and late charge waiver.
• Demonstrated ability to nurture a strong working relationship with internal and external customers, Territory Managers and dealer personnel.

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.