Customer Service Representative 2 in Nashville, TN at Volt

Date Posted: 3/23/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Nashville, TN
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    3/23/2020
  • Job ID:
    224124
  • Contact Name
    Volt Branch
  • Phone
    573-723-3700

Job Description

Job Title: Customer Service Rep

Candidate Responsibilities: Provide Operations support to the U.S., Canadian and Capital Solutions Re-marketing sales staff for the timely disposition of full term and repossessed equipment.

Typical Day:

1. Adds returned units to inventory and issue a request for inspection from the dealer or outside inspection service. Follows up to ensure the inspection is completed in a timely manner.
2. Prepares Notice of Sale / 21 Day Letters for public and private sales, and ensures all legal and UCC Article 9 compliance requirements are met for each asset in Remarketing inventory.
3. Prepares files for off lease and repossessed equipment. Loads inspection, pictures and machine information into CatUsed.com.
4. Receives, interprets, and processes auction proceeds, which includes preparing files for units committed to be sold at auction, and recording data in a database for monthly and quarterly reports.
5. Issues purchase orders in Oracle including inspections, repairs, and commissions. Processes vendor invoices for services rendered.
6. Invoices non-compliant charges.
7. Enters inventory into CatUsed.com and appropriate database(s). Includes communicating with various CFSC personnel regarding the advertisement of units for sale and/or removing units sold from the publication.
8. Assists Remarketing personnel in the ongoing support of sales representatives, provides qualified backup when other personnel are away from the office, and in planning/preparation of assigned special projects.
9. Works toward quality by providing both timely and accurate information regarding terminations to lessee and dealer.
10. Computes current market value of equipment using Collateral Values tables, green guide values or submitting a request to Valuations department.
11. Undertakes special projects upon request and other functions deemed necessary to the success of the department.
12. May train other employees as needed.
13. Plans and facilitates meetings with assistance.
14. Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.

Requirements: 

1.If Candidate has no prior experience a bachelor's degree is required. If no degree, candidate will need 2-4 years of experience.

2. Strong software skills (particularly Oracle and SalesForce) preferred.
Strong typing skills.

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.