Customer Service Representative 3 in Mapleton, IL at Volt

Date Posted: 5/13/2020

Job Snapshot

  • Employee Type:
  • Location:
    Mapleton, IL
  • Job Type:
  • Duration:
    96 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Title: Customer Support Representative 3

Job Description

As a Customer Service Representative you are supporting the sale and delivery of Caterpillar Precision Seals. This position will work to coordinate the production and delivery of seals to existing and new customers. Will support North America Sales Account Manager with new customer development in North America and other regions. May also be called upon to contribute to the development of pricing, quotes and contracts. This role is challenging and fun.

Job Duties: 

*Create internal and external customer sales orders in SAP and provide order acknowledgements.
*Create and manage internal and external invoices for cash in advance and completed customer orders.
*Generate external monthly sales reports with upcoming sales view, open/past due and on-time delivery of orders.
*Create, maintain and manage monthly OEM and DFP part production forecast with Mapleton production team.
*Generate historic Forecasts for Seal Sales
*Works with Production Material Invoicing Support Team email, Mapleton transportation team on providing commercial invoicing and required international shipping documents.
*Works with Mapleton production team and accounts receivable team to manage past due payments and order/account credit holds.
*Track customer orders in SAP and provide carrier tracking information when available.
*Create and manage RMA (Return Material Authorizations) for customer credits and quality analysis.
*Resolve order and shipping grief with external, internal, and international
*Support commercial proposals to customers, pricing, quotes, contracts.


*2 + years of SAP & Mach 1 experience,

*Bachelors degree preferred but not required.

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.