Customer Service Representative III in Ayer, MA at Volt

Date Posted: 2/7/2020

Job Snapshot

Job Description

Volt Workforce Solutions and Westrock Packaging Solutions are working together to find a Customer Service Representative to work in the Devens, MA location.

Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.

We are looking for:

Someone that is concerned with satisfying both internal and external customers.

Please have good communications skills and be willing to collaborate. The right person will have the ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively

Must identify and analyze problems; weigh relevance and accuracy of information; generate and evaluate alternative solutions; makes recommendations; demonstrate tackling a problem by using a logical, systematic, or sequential approach

Demonstrate an interest, willingness and drive to learn new things; seek to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; set meaningful goals for personal work productivity

Technical Skills:

* Microsoft Office – Excel, Outlook, PowerPoint

* Order entry system experience (e.g. AS/400)

* Noisy work environment; maintain strict adherence to safety rules and regulations

* Must be comfortable standing/walking for an hour to an hour and a half at times

Experience:
• Required: 3+ years of customer service related work experience in manufacturing environment or other industries
• Preferred: 3 to 5 years of manufacturing industry experience
Education:
• Required: High School diploma or G.E.D.