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Customer Service Representative in Asheville, NC at Volt

Date Posted: 6/10/2019

Job Snapshot

Job Description

Volt is looking for Customer Service Representatives!


Pay: $14.00 / hr

Shift: 1st

Job Responsibilities:

 
• Ensures that Thermo Fisher’s customer satisfaction objectives are met or exceeded. 
• Provide high level of customer service to existing and new customer base. 
• Interface closely with sales, service, and management to ensure customer satisfaction is maximized. 
• Support Practical Process Improvement (PPI) methodology and participate in initiatives as required.  
• Responsible for answering high volume of customer calls in the divisional call center and the ability to correctly direct callers to the proper company within Thermo Fisher, including other divisions. 
• Responsible for answering calls from customers, channel partners, distributors, and sales representatives for all Laboratory Equipment Division products and accessing several different computer systems (Macola, SAP, Baan, salesforce.com, Big Machines) to obtain the necessary information to assist customers. 
• Process telephone orders placed with verbal P.O or credit card. 
• Must have a understanding of all product lines and the product knowledge to accurately detail our products to customers, distributors and sales representatives. 

Requirements:

high school diploma or equivalent 

3+ years of experience in the field or in a related area. 
 

Volt is a equal opportunity employer.