Customer Service Representative in Aurora, CO at Volt

Date Posted: 8/9/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Aurora, CO
  • Duration:
    48 weeks
  • Date Posted:
    8/9/2018
  • Job ID:
    130047
  • Pay Rate
    $16.0 - $16.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Customer Service Rep for one of the largest food retailers in North America. After reading the job info below, if interested, email an updated resume (in Word format).
Job Title: Customer Service Rep
Location: Aurora, CO
Job Description
The Customer Service Rep receives, records, and processes phone calls and written communications from customers related to complaints, problems, quality issues, and customer requests for services and information. The CSR is empowered to resolve and bring to closure customer issues, problems and inquiries by using applicable information and tools within an MS Windows environment and by following the business guidelines and attendance policy of the Service Center department. Act as the primary contact for the customers to provide a timely resolution to customer issues, problems, questions and service needs.

• Receive, document, and troubleshoot all customer issues through resolution. Follow processes, develop, and update procedures; provide fast, consistent and reliable customer service. Receive, analyze and respond to all customer problems and inquiries which are channeled through the Service Center department within the parameters established by the Service Center management team.

• Support the Service Center goals, objectives and service level agreements to ensure service is delivered that meets the needs of the customer stakeholders and end-users.

• Assist the Service Center Team as needed in the facilitation of all customer service related issues and activities. 
Qualifications:
*Must fluently speak Spanish and English
*High school graduate or equivalent
*Skilled in the areas of reading, writing, math and communication
*Ability to follow verbal and written instruction
*Competent keyboard and 10-key data entry skills
*Computer skills in word processing within MS Windows environment
*Knowledge of MS Office programs
*Minimum of one year experience in Customer Service 
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer.
Pay Rate is based on experience.