Customer Service Representative in Larkfield-Wikiup, CA at Volt

Date Posted: 1/11/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Customer Service Representative

Santa Rosa, CA M-F 8am-5pm

Volt Workforce Solutions has an opening for a Customer Service position for a large client based in Santa Rosa, CA. You will be responsible for order entry, data verification, A/R invoicing, and customer contact.

Key Responsibilities:

  • Order Entry-Enter all new orders into IQ daily.
  • Complete Purchase Order review, Enter Sales Order, Distribute Workflow.
  • Confirm and log order confirmations.
  • Regular attendance.
  • Accounting Duties as assigned.

Other Position Duties:

  • Order Entry – Enter all new orders into IQ daily
  • Verify Pricing and terms
  • Order Confirmations
  • When Workflow is complete, enter in the log
  • Print Order Acknowledgement
  • Fax, or scan and e-mail confirmations to customer
  • Order Closure
  • Review A/R invoices daily; close orders that are complete in IQ.
  • File invoices in A/R filing cabinet
  • Type engineering labels and file
  • Type quotes-scan, fax or e-mail to customer
  • Monitor Shipping Pick List daily with shipping department. Monitor delivery dates to eliminate late orders. Notify customer in advance when their order will be late.
  • Scan closed work orders into IQ library
  • If the customer is requesting a pull-in, send out emergency expedite email to Purchasing and Scheduling ONLY.
  • If they are requesting cancellation or push-out, review with Plant Manager, Customer Service Manager, Purchasing and Scheduling
  • Responsible for leading customer conference calls and relating the outcome to the appropriate departments.
  • Attend Customer conference calls as needed
  • Present for daily Pulse
  • Monthly: Review orders in IQ to ensure that all purchase orders are open
  • Notify Customer Service Manager of Contract review turn-around time for the current month
  • Attend monthly Customer Service Meeting
  • Trend Customer Feedback Log
  • Internal Auditor
  • Main Line phone support


  • High School Diploma or equivalent required.
  • Good communication and presentation skills and ability to work well with others.
  • The ability to work with minimal supervision.
  • Experience using the following computer software: Excel, Data Base Software including Access and Microsoft Office Products.
  • Ability to write, speak and read English.
  • Must be on time to all shifts, breaks, and lunches, attendance is vital

Physical Requirements:

  • Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. 
  • Ability to work for extended periods sitting and looking at computer while completing repetitive motions to include substantial movements (motions) of the wrists, hands, and/or fingers.
  • Close visual acuity to perform an activity such as preparing and analyzing data and figures; reviewing detailed information; viewing a computer terminal; and expansive reading.
  • The ability to manage a number of projects at one time with frequent interruptions and tight deadlines.

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors

In today’s job market, "who you know" matters more than ever - and that is why you should get to know Volt. We are one of the world’s largest recruiting companies, yet our success is built one successful placement at a time. Each of our recruiters has niche industry expertise, committed to connecting top talent with respected companies.

For more opportunities, connect with us online at

Volt Workforce Solutions is an equal opportunity employer.

Click on the Apply button to apply for this job or call 707-547-1660 to speak to a Recruiter.