Customer Service Representative in Oakland Park, FL at Volt

Date Posted: 9/24/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    72 weeks
  • Date Posted:
    9/24/2019
  • Job ID:
    198388
  • Contact Name
    Volt Branch
  • Phone
    (407) 862-0090

Job Description

Customer Contact Representative

Our customer, is a leader in the Optical industry with locations from coast to coast, searching for Customer Service Representatives. The Customer Service Representative is a contract position.  This is a global Fortune 100 Company, and a foot in the door has the possibility to open additional opportunities.  Many of our associates have enhanced their current skills, had their contracts extended, converted to full time employment after their assignment ends.  If you meet the qualifications listed below – Apply Now!

As a contractor at Volt, you will have benefits available after one week of employment.  These are highlighted in detail below.

Location:         6611 NW 15 Way

                        Fort Lauderdale, FL 33309

Days:               Monday-Friday

Hours:              9am-6pm

Pay Rates:       $16.00 HRLY

Job Description:

  • Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls in a call center environment.
  • Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales.
  • May perform routine account-related transactions.
  • May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
  • May handle escalated issues by successfully navigating the organization to resolve customer requests.
  • Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.
  • Accountable for the successful resolution of all customer requests.

Required Experience/Qualifications:

  • Candidates must be computer literate
  • Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training 
  • A minimum of 2 years customers service experience
  • At least 1 year of experience handling difficult situations with customers 
  • Excellent written and verbal communications  
  • Bilingual Preferred
  • Must be able to work in a team enviroment

Volt provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:

  • Medical Coverage - Access to an affordable and comprehensive group medical coverage plan
  • 401(k) - Volt offers all temporary employees the ability to participate in a 401(k) savings program
  • Pay Options/Direct Deposit - Make it as easy as possible for you to get paid

Visit our website at Volt.com to be considered for this position or any other accounting related opportunities with Volt.

Volt is an Equal Opportunity Employer