Customer Service Representative in Columbus, OH at Volt

Date Posted: 11/1/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Columbus, OH
  • Job Type:
  • Duration:
    72 weeks
  • Date Posted:
    11/1/2018
  • Job ID:
    146721
  • Contact Name
    Volt Branch
  • Phone
    614-491-0763

Job Description

Volt Workforce Solutions is looking for Call Center Representatives in Columbus, Ohio!  Monday through Friday - 11:00 a.m. to 7:45 p.m.

Responsibilities:

Primarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processing.

Effectively educate and influence members and prospective members on the value and benefit offered through its products, services and extensive network of doctors.

Identify and analyze trends and communicate to appropriate business partners, suggest necessary corrections, changes or solutions; appropriately elevate situations that could have company-wide impacts.

Job Specifications:

One to two years of customer service experience handling complex issues in a high-volume call center environment.

Excellent written and verbal communication skills.

Must be able to articulate information effectively via telephone, email and webchat as well as clearly document customer situations and prepare letters to confirm agreements made verbally or in writing.  

Proficient with Microsoft Word and Outlook

Start Date: Openings are Immediate! 

Shift: Monday through Friday - 11:00 a.m. to 7:45 p.m.

Call or email Heather Montney, Hmontney@volt.com

Volt is an Equal Opportunity Employer