Customer Service Representative in Carlsbad, CA at Volt

Date Posted: 8/17/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Carlsbad, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    8/17/2019
  • Job ID:
    187858
  • Pay Rate
    $18.0 - $20.25/Hour
  • Contact Name
    Volt Branch
  • Phone
    760-710-3663

Job Description

Are you looking for your next career opportunity? Do you have exceptional customer service that would be described as Phenomenal? If so, APPLY NOW and JOIN the TEAM!

Volt Workforce Solutions is seeking a Customer Service Representative for a large manufacturer and supplier of optical products. CSR will provide exceptional customer service and support to customers, sales representatives, Sales Managers and all other company personnel.

What you will be doing:

  • Must know and follow all departmental, and company policies and procedures
  • Performs all duties of a Customer Service Representative which include but are not limited to answering phones, processing Semi-Finished and company Rx phone, fax and web site orders
  • Issues return authorizations, appropriate credits, requests product pick-ups, and tracks deliveries
  • Efficiently utilizes all order entry, order inquiry, order tracking, customer master maintenance and customer note file maintenance programs in AS400 and MAX Lab Software programs for Semi-Finished and company Rx orders
  • Professionally handles routine customer inquiries, complaints or concerns including troubleshooting and resolving problems, following up with appropriate Company Departments and management personnel
  • Provides written or verbal order status and other communications to the customer, as needed
  • Provides information to customer pertaining to existing and new products and services
  • Researches and resolves electronic transmission data problems in conjunction with our IS Department
  • Assists and coordinates with potential customers, Sales Representatives and Accounting the data needed to establish a new account
  • Creates new customer accounts with all pricing, shipping and ordering requirements and coordinates the shipment of all materials needed by the new account for order placement
  • Other duties and responsibilities as assigned

What you will need:

  • High school diploma or equivalent (GED) required
  • Two plus years of experience working as a Customer Service Representative in an order taking call center is the ideal job experience
  • Proficiency with computer programs; MS Suite, Word, Excel, Outlook etc
  • Ability to interface effectively at all levels of the organization, and with our customers

Individual will need to complete 3 month paid training.

Pay: $19

Please submit resume for immediate review to Bruce Anaya at banaya@volt.com or call 760-710-3672

Volt Workforce Solutions is one of San Diego’s leading recruiting companies, and we’re actively seeking skilled, motivated people for a range of local Production, Administrative, Engineering, and IT positions. Since 1950, Volt has provided clients of all sizes with the talented people they need to be successful. Our flexible staffing services and workforce management expertise makes us the first call for many of the world’s leading companies, which enables us to provide our employees with challenging, satisfying jobs at every level in a wide range of industries. Volt is an equal opportunity employer.

Volt is an Equal Opportunity Employer*