Customer Service Representative in Fremont, CA at Volt

Date Posted: 8/30/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Fremont, CA
  • Job Type:
  • Duration:
    16 weeks
  • Date Posted:
    8/30/2018
  • Job ID:
    135352
  • Pay Rate
    $25.0 - $25.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    916/923-0454

Job Description

Volt Workforce Solutions is supporting a client whose mission is to accelerate the world's transition to sustainable energy. They design the safest, quickest car in its class—with industry-leading safety, range and performance

We are seeking a Customer Service Representative to join our team in Fremont! You will be responsible for helping customers by providing a high level of customer service assistance setting up test drives for the next generation of Electric Cars.

Responsibilities:

  • Provide highest level of customer support by answering inbound phone calls and emails
  • Follow up with customers for driving request and set appointments
  • Review and assess necessary documentation for customer support issues
  • Evaluate the needs of customers and work in a creative, pro-active manner to resolve customer issues
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

?Qualifications:

  • Previous 2+ years experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Strong relationship management skills and the ability to explain complex technical concepts
  • Proven track record to meet or exceed targets and goals
  • Positive and energetic phone skills, excellent listening skills, strong writing skills
  • Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications- preferably Salesforce.com)
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Volt is an Equal Opportunity Employer