Customer Service Representative in Columbus, OH at Volt

Date Posted: 8/20/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Columbus, OH
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
    8/20/2019
  • Job ID:
    178560
  • Pay Rate
    $17.26 - $24.3/Hour
  • Contact Name
    Volt Branch
  • Phone
    512-362-5245

Job Description

Volt is seeking a Customer Service rep, to join our team working with our client, a global leader in health insurance in the Columbus, Ohio area. This is a temporary assignment with the possibility of converting to client's staff, depending on factors such as attendance and performance.

Details

Location: Columbus, Ohio

Pay: $17.24 to $24.30/hr, depending on experience

Hours: Full Time 40 hours per week

Duration: 3 Months (possibility to convert to client's staff based on performance and attendance)

Job Duties and Responsibilities

  • Primarily respond to routine and complex e-mail and web chat inquiries from members and clients
  • issuing authorizations
  • processing verification of eligibility
  • identifying and resolving payment errors
  • accurate completion of necessary documentation and forms
  • educate and influence members and prospective members on the value and benefit of products,
  • services and extensive network of doctors

Qualifications:

  • One to two years of customer service experience handling complex issues in a high-volume environment
  • Excellent written and verbal communication skills
  • Must be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements made verbally or in writing
  • Proficient with Microsoft Word and Outlook
  • Demonstrated ability to work independently with minimal supervision, take initiative to effectively carry out responsibilities
  • Ability to meet minimum production requirements
  • Ability to work at a computer 96% of the time
  • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally
  • Must be available to work within the full range of call center hours of operation.

If this looks like a great job for you, APPLY NOW and call 512-362-5245 to follow up on your application. We look forward to speaking with you!

VOLT IS AN EQUAL OPPORTUNITY EMPLOYER