Customer Service Representative in Miami, FL at Volt

Date Posted: 5/31/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Miami, FL
  • Duration:
    12 weeks
  • Date Posted:
    5/31/2018
  • Job ID:
    113372
  • Pay Rate
    $0.0 - $12.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for an Customer Service Representative for the nation's largest distributor of residential and commercial plumbing supplies. After reading the job info below, if interested, email an updated resume (in Word format).
Job Title: Customer Service Representative
Location: Doral, FL
Position Summary:
This role merchandises, promotes and sells the company's products and services to customers. General areas of responsibility include developing and implementing sales strategies; identifying potential customers; managing existing customer and vendor relationships; and monitoring customer and competitor activity and industry trends. Positions in customer service are responsible for customer service activities including telephone and email.
Job Duties:
Answer customer questions about products, prices and availability.
Accurately quote product and delivery pricing, including a delivery date.
Notate every interaction with customer in CRM and memos within each order.
All emails, phone calls and memos should be responded to ASAP and no more than 24 hours later.
Order Management Log (OML) should be updated on a regular basis throughout the day.
Provide excellent customer service to customers via the phone including, but not limited to, price verifications, exchanges and returns, and special orders.
Communicate customer suggestions for enhancements.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Provide assistance to other associates as necessary.
Participates in associate meetings and communicates any concerns to management.
 
Additional Job Duties And Responsibilities:
Adhering to all policies, rules, regulations, and procedures.
Performing other duties or functions as requested by management.
Qualifications:
Excellent Telephone Etiquette
Ability to handle high call volumes
Ability to handle sensitive and confidential information
Attention to detail
Excellent listening and customer service/interpersonal skills
Confident and positive attitude
Exceptional conversational and problem solving skills
Strong relationship management skills
Must be able to multitask and be able to diffuse difficult situations
Must have good computer skills. 
HS diploma or GED
2-3 years of customer service experience preferred
1 year of call center experience preferred
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com.
Volt is an Equal Opportunity Employer.
Pay Rate is based on experience.